The Virtus Masterclass:

Conversations That Count

8 Hours – Authentic Communication + Resolving with P.E.A.C.E.

When the stakes are high, conversations can make or break trust, relationships, and outcomes. Whether in schools, organisations, or leadership teams, the ability to communicate clearly and resolve conflict fairly is non-negotiable.

This full-day masterclass blends two of Virtus Point Collective’s most powerful workshops — Authentic Communication and Resolving with P.E.A.C.E. — into one intensive program designed to transform the way your team approaches high-pressure conversations.

Across eight hours, participants will learn to:

• Apply practical strategies to de-escalate conflict and maintain professionalism under pressure

• Recognise and avoid the common traps that derail conversations

• Use language that reduces defensiveness and builds trust

• Identify and replace trigger phrases with calming, constructive alternatives

• Apply the P.E.A.C.E. model (Planning, Engage, Account, Closure, Evaluation) for fair and structured investigative interviews

• Uncover truth through effective questioning techniques (TEDS & open questions)

• Reduce bias and assumptions in decision-making

• Develop a Best-Practice Checklist tailored to your organisation for handling difficult conversations and interviews

This isn’t theory for theory’s sake. It’s the fusion of real-world communication tools and investigative frameworks, delivered in a way your team can apply immediately.

By the end of the day, participants will leave with confidence, clarity, and a structured approach to handling any conversation — whether it’s calming conflict, interviewing with fairness, or leading discussions that drive genuine change.

Because when conversations are built on trust, respect, and structure, they stop being battlegrounds — and start becoming breakthroughs.

✨ Enquire now to bring Conversations That Count to your organisation.